Delivery & returns

Made carefully.
Handled fairly.

These terms apply to consumer orders from Branded Abstract 3D, 21 Buckholt Avenue, Bexhill-on-Sea, TN40 2RS. Contact brandedabstract@gmail.com.

Requests and quotes

Submitting photos is a request for review, not an order. We may decline work that is unsafe, unsuitable for the available process, or too uncertain to fit reliably. A quote states the part, material, price, delivery charge and expected dispatch time. You place an order when you approve and pay that quote.

Fit and customer measurements

We’ll make the part to the agreed description and measurements. Tell us before payment if any measurement is uncertain. A part based on inaccurate customer measurements may not fit, but we’ll still look for a practical fix. Nothing here affects your rights if our part is faulty, not as described or not made to the agreed specification.

Delivery

The quote will state the expected dispatch time and delivery method. If we cannot supply within the agreed time, we’ll contact you and offer a revised date or a refund. Risk passes to you when the order is delivered to you or a person you nominate.

Changing your mind

Standard catalogue parts normally have a 14-day cancellation period after delivery. Tell us by email, then return the unused part within 14 days. You pay the return postage unless the part is faulty or we sent the wrong item. We refund the standard outbound delivery cost where the law requires it.

A right to cancel may not apply to a genuinely custom part made to your measurements or specifications. We will identify that clearly before payment. “Made to order” by itself does not remove statutory cancellation rights.

Faulty, incorrect or misdescribed parts

Goods must be of satisfactory quality, fit for an agreed purpose and as described. If a part does not meet those standards, contact us promptly with the request reference and photos. Depending on the circumstances and your statutory rights, we’ll repair or replace it, reduce the price, or refund it. Consumers normally have a short-term right to reject faulty goods within 30 days.

Safety limits

We do not supply parts for body-weight support, fall prevention, vehicles, aircraft, medical devices, mains electricity, pressure or gas systems, drinking-water systems, flames or sustained temperatures above 80°C. Do not use a supplied part outside the use agreed in the quote.

Returns address

Email before returning anything so we can identify the order. Unless we agree another method, returns go to Branded Abstract 3D, 21 Buckholt Avenue, Bexhill-on-Sea, TN40 2RS.

These terms don’t limit rights that UK consumer law says cannot be excluded. Last updated 20 August 2026.